Join a leading global manufacturer in the heart of Western Sydney committed to delivering innovative products. As they continue to expand, they are seeking a dedicated and customer-focused individual to join their friendly and collaborative team.
The Company.
Our client has evolved into a global leader in identification and safety solutions, serving thousands of customers across various industries, including electronics, manufacturing, construction, education, and healthcare. Their extensive product portfolio encompasses high-performance labels and devices.
Key Responsibilities.
- Ensure positive outcomes in all internal and external interactions.
- Engage with customers in a polite and professional manner.
- Effectively manage time and resolve issues promptly.
- Take responsibility for the outcomes of all interactions.
- Visitor Management: Screen and sign in visitors appropriately.
- Working closely with internal teams (sales, warehouse, production, accounts) to ensure smooth operations
- Answer incoming calls promptly and professionally.
- Address customer queries over the phone in an appropriate manner
- Resolve customer issues and identify opportunities for upselling and cross-selling in line with KPIs.
- Maintain a safe working environment and adhere to all policies and procedures
The Candidate.
- Has experience in customer service, order processing, or sales support
- Is proactive, organised, and solutions focused
- Ability to build strong relationships with both internal teams and external clients.
- Proficient in MS Office, SAP or similar systems are highly regarded
- Competent in utilising various computer applications and software to enhance productivity and efficiency.
- Pays close attention to detail, ensuring accuracy and quality in all tasks.
- Takes initiative to identify issues and implement solutions promptly.
- Possesses excellent verbal and written communication skills, facilitating clear and effective interactions.
Benefits.
- Part of Global company with strong local presence
- On-site Parking
- Enjoy a positive, energetic team environment that values initiative and collaboration
- Build long-term relationships with customers
- Career development opportunities
