Position: Customer Service Manager
Location: Moorebank
Salary: $80,000 - $90,000 per annum + Super
Looking to step into a role where your leadership can make a genuine difference? Join a thriving, customer-focused business that’s expanding steadily and built for the long term. We offer a calm, professional environment that values trust, consistency, and quality—and we’re looking for a dedicated, experienced leader who shares those values.
This is more than a job—it’s a chance to shape a team, influence strategy, and drive meaningful results.
What You’ll Be Doing
- Set the Standard for Service: Ensure every customer interaction reflects our commitment to excellence.
- Lead with Purpose: Guide and support team members, recognising individual strengths and helping them grow.
- Collaborate to Innovate: Partner with senior managers to continuously improve our tech stack—CRM, ERP, telephony, and support tools.
- Build Better Processes: Identify areas for improvement, streamline operations, and raise the bar on quality and efficiency.
- Shape a Strong Team Culture: Foster a collaborative, accountable, and supportive workplace where people feel valued and empowered.
- Refine Systems and Procedures: Keep internal policies and workflows up to date, practical, and easy to follow.
- Provide visible, hands-on leadership across the business
You’re a calm, confident leader who thrives on responsibility and knows how to bring out the best in people. With a solid track record in managing teams and improving systems, you understand the value of both structure and flexibility. You care about service, you believe in continuous improvement, and you take ownership of outcomes—every time.
Ready to Join Us?
If you're looking for a stable, rewarding role in a business that values integrity, initiative, and growth, we’d love to hear from you.
Vfarrow@elementsrecruitment.com.au
