How Elements Supported Dive In in Recruiting an Operations Manager
Finding the right Operations Manager for our client was no small feat. This role required a unique blend of leadership, operational expertise, and a deep alignment with the company’s culture. Elements Recruitment took the time to understand Dive In’s values and mission, ensuring that every candidate was not only qualified but also a cultural fit. The journey began in March 2025, and through a collaborative and patient approach, we navigated the complexities of the hiring landscape together.
6
Months of dedicated collaboration between Elements and the client
15+
Candidates thoroughly vetted for cultural alignment and operational expertise
3
Key challenges addressed during the recruitment process
1
Successful placement of a highly qualified Operations Manager by October 2025
Comment from Client
“It’s been a long process, but we’ve felt supported every step of the way. Elements took the time to understand our culture, guide us through each challenge, and stay patient while we found the right fit.”
Overview of Our Operations Manager Search
A purpose led organisation with a strong people culture needed an Operations Manager to oversee daily functions and support the next stage of growth. The role was highly specialised, requiring a balance of operational leadership, stakeholder management, and cultural alignment which made it a rare brief in the market.
The search began in March 2025, with both sides aware that it would take time. The client’s needs evolved throughout the process, and the location added another layer of complexity. By October 2025, after months of collaboration and careful refinement, the process reached a point where the right person was identified. The finalist brought the right mix of capability, mindset, and long term fit.
Approach
From the outset, we recognised this was not a typical hire. Our team worked closely with the client to refine the brief, listen to changing priorities, and adapt our strategy at each stage.
Engaging on a retained basis meant both sides were fully committed to the process and the outcome. It allowed for open communication, regular feedback and the flexibility to explore different profiles without losing focus.
Over the tenure of the project we kept the process steady, providing direction and perspective when needed. We adjusted our approach thoughtfully and stayed focused on achieving the right result for the client.
Conclusion
We knew from the beginning that this search would take time and care, so we focused on maintaining trust and alignment at every stage. By listening closely and adjusting our approach as the client’s understanding of the role evolved, we built confidence in the process and clarity in the outcome. Our steady communication and transparency helped the client stay engaged and supported, even when the market was challenging.
By guiding the client through each scenario and refining the recruitment process together, we positioned them to make a confident and informed decision. The result was not only the right Operations Manager but also a stronger, more strategic way of approaching future hires. This collaboration reflects the value of taking a considered and consultative approach to recruitment, where the focus is on long term outcomes rather than quick wins.
