Western Sydney
$105,000 - $115,000 + Superannuation
The Company
Join a reputable organisation with a proud history dating back to the 1970s. Known for its commitment to quality, reliability, and excellent service, our client is seeking an experienced Customer Operations Manager to lead their Administration and customer service team.
This role is key to ensuring smooth day-to-day operations and delivering a high level of support and satisfaction to clients across the business.
The role:
In this exciting role, you’ll oversee high-volume invoicing, contract setup, service job costing, and support seamless service delivery operations. You'll work closely with Service, Sales, and Finance teams to ensure customer satisfaction, process accuracy, and billing targets are consistently met.
Key Responsibilities:
As the Service Delivery Manager, you will:
- Oversee daily administrative and customer service functions, ensuring efficiency and compliance
- Lead, mentor, and develop a cohesive team, fostering a culture of excellence and accountability
- Implement and refine administrative systems and processes to enhance operational effectiveness
- Collaborate with senior management to align administrative strategies with company objectives
- Manage budgets, reporting, and resource allocation within the administrative department
The Candidate:
To excel in this role, you should have:
- Strong leadership skills with a track record of team development and performance management
- Proven success in service delivery or operations roles within the services sector (HVAC, plumbing, or similar technical industry)
- Excellent organisational and problem-solving abilities
- Proficiency in administrative software and systems
- A demonstrated track record of leading and developing high-performing teams
- A strong background in driving process improvement, increasing operational efficiency
- High attention to detail and data accuracy
- Confidence with ERP systems and process improvement
- Exceptional communication skills and a customer-centric mindset
Benefits:
- Work in a supportive environment
- On-site Parking for your convenience
- Opportunities for professional growth and development
Please reach out to Senior Consultant Dalia Chamaa for a confidential chat.
Mobile: 0455 527 488
dchamaa@elementsrecruitment.com.au
www.elementsrecruitment.com.au
At Elements Recruitment we exist to help people find the right place and help businesses grow with the right people. That’s why we welcome candidates from all walks of life and offer adjustments if needed.
If there’s anything we can do to make the recruitment process more comfortable or accessible for you let us know.
