Permanent - Full Time
Location: North Ryde
Industry: FMCG / Manufacturing
Salary: $75,000 - $85,000 + Super
Join a market leading FMCG business with genuine career growth opportunities
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same?
We're partnering with a leading Australian FMCG organisation that supplies high quality products to customers nationwide. Due to continued growth, they are seeking a Customer Service Representative to join their high performing team.
This is more than just a customer service role. You'll become the vital link between customers, sales, production, logistics, and supply chain teams, ensuring every order and customer interaction is handled with professionalism, accuracy, and care.
If you're someone who enjoys solving problems, building relationships, and making a real impact on the customer experience, we'd love to hear from you.
About the Role
Reporting to the Customer Service Manager, you'll play a critical role in supporting customers and ensuring orders are processed accurately and efficiently from start to finish.
You'll be working within a collaborative team environment where customer satisfaction is at the heart of everything you do.
Key Responsibilities
- Process high volume customer orders accurately and efficiently
- Manage customer enquiries via phone, email, and online portals
- Resolve customer issues relating to orders, deliveries, and product enquiries
- Process returns, credits, invoices, and order amendments
- Liaise closely with Sales, Supply Chain, Logistics, Production, and Finance teams
- Maintain accurate customer records within CRM and internal systems
- Monitor customer orders and proactively communicate updates
- Assist with complaint resolution and customer satisfaction initiatives
- Identify opportunities to support product sales and customer growth
- Contribute to continuous improvement and service excellence initiatives
To be successful in this role, you'll bring:
- Previous experience in Customer Service, Order Processing, Sales Support, Call Centre, or Administration
- Experience working within FMCG, Manufacturing, Distribution, Retail, Logistics, or Supply Chain environments
- Exceptional communication and relationship-building skills
- Strong problem-solving and conflict resolution abilities
- High attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Strong computer skills including Microsoft Office and CRM/ERP systems
- A positive, proactive, and customer-focused attitude
Competitive salary package
Stable permanent opportunity with a market leading organisation
Supportive and collaborative team culture
Career development and progression opportunities
Exposure to multiple areas of the business
Be part of a growing organisation with an excellent reputation in the market
Why Apply?
This is an excellent opportunity for an experienced Customer Service professional looking to take the next step in their career with a well-established and highly respected business.
If you're looking for a role where your contribution is valued, your career can grow, and you can make a genuine impact every day, we encourage you to apply.
Apply NowInterviews are being scheduled immediately.
Don't miss this opportunity to join a successful and growing organisation where customer service excellence is at the heart of the business.
Apply today.
For a confidential discussion, please contact:
Senior Consultant: Dalia Chamaa
📞 02 9891 7404
📧 dchamaa@elementsrecruitment.com.au
🌐 www.elementsrecruitment.com.au
At our agency, we are committed to connecting people with the right opportunities and helping businesses grow through exceptional talent. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.
