Start Date: 21 September | Hybrid | Inbound Customer Support
Are you an experienced customer service professional who enjoys solving problems, helping customers and taking ownership of an enquiry from start to finish?
We’re partnering with a growing consumer business looking for an experienced Online Customer Service Agent to join their Customer Experience team on a temporary basis.
This is a busy, varied role supporting customers across phone and online channels.
The role
You’ll be part of a collaborative customer experience team managing approximately 20 inbound calls and 60 customer service tickets per day, helping customers with enquiries relating to:
- Orders and deliveries
- Account and subscription enquiries
- Product and service questions
- Delivery or fulfilment issues
- General customer support
- Email, live chat and digital enquiries
You’ll also be responsible for maintaining accurate notes and progressing and closing customer cases within the CRM.
About you
We’re looking for someone who brings:
- Previous experience in customer service, contact centre, retail or FMCG
- Strong written and verbal communication skills
- A calm, professional and customer-focused approach
- Confidence managing multiple enquiries and priorities at once
- Good problem-solving skills and the ability to take ownership of customer issues
- Strong attention to detail
- Experience using Zendesk would be highly regarded, although experience with a similar CRM or ticketing platform will also be considered
This role offers some flexibility while still being predominantly office based:
- Monday to Friday
- Two 10am–6pm shifts every second week
- Every second week either Saturday or Sunday
Available to start 21 September? Apply now for immediate consideration.
In the first instance please apply online for additional questions please call Dalia Chamaa on (02) 9891 7404.
At Elements Recruitment we exist to help people find the right place and help businesses grow with the right people. That’s why we welcome candidates from all walks of life and offer adjustments if needed. If there’s anything we can do to make the recruitment process more comfortable or accessible for you let us know.
