Location: Mascot NSW
Salary: $75,000 - $85,000 + Super
Free on site parking
About the Company
Our client is a highly respected leader within the industrial manufacturing sector, known for delivering exceptional products and service across Australia and New Zealand.
With a reputation built on trust, integrity, and customer commitment, they continue to grow and invest in their people. Their modern office environment offers a welcoming workplace where employees enjoy excellent facilities, including premium coffee and a popular café right next door.
About the Role
Reporting to the Operations Manager, you'll be a key member of the customer service team, supporting customers across Australia and New Zealand.
This is a varied and fast-paced role where you'll manage customer enquiries, process orders, coordinate deliveries, liaise with internal teams, and ensure customers receive a seamless experience from order through to delivery.
No two days are the same, making this a great opportunity for someone who enjoys variety, multitasking, and working closely with different departments.
Key Responsibilities
- Process customer orders using SAP and internal systems
- Respond to customer enquiries via phone and email
- Coordinate freight bookings and delivery schedules
- Manage backorders and customer communications
- Prepare customer documentation including proof of delivery and packing lists
- Support inventory, stock transfer, and production administration activities
- Assist with export documentation and logistics coordination
- Maintain accurate customer and order information within SAP
- Liaise with Sales, Logistics, Finance, and Operations teams
- Support continuous improvement initiatives and process enhancements
About You
To be successful, you'll bring:
- Previous experience in Customer Service, Sales Support, Order Processing, or Administration
- Strong communication and relationship-building skills
- Excellent organisational skills and attention to detail
- A proactive and solutions-focused approach
- The ability to manage multiple priorities in a fast-paced environment
- Intermediate Microsoft Excel skills
- Experience using ERP systems (SAP highly regarded)
- Experience within manufacturing, logistics, distribution, FMCG, or industrial sectors will be highly advantageous.
What's on offer
- Immediate start available
- Stable, long term career opportunity with a market leading business
- Supportive and collaborative team environment
- Join a well established organisation with a strong reputation and loyal customer base
- Varied and diverse role with exposure to multiple areas of the business
- Ongoing professional development and career growth opportunities
- Opportunity to make a meaningful impact within a growing and successful organisation
Apply Now If you're looking for a long-term opportunity with a reputable business that values its people, we'd love to hear from you.
Apply today and take the next step in your customer service career with a company where you can make a genuine impact.
For a confidential discussion, please contact:
Senior Consultant: Dalia Chamaa
📞 02 9891 7404
📧 dchamaa@elementsrecruitment.com.au
🌐 www.elementsrecruitment.com.au
At our agency, we are committed to connecting people with the right opportunities and helping businesses grow through exceptional talent. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.
