Location: Western Sydney
Rate:$30–$40 per hour + Super (depending on experience)
Contract: 4–12 Week Contract | Full-time
The Company
Our client is a well-established organisation within the FMCG sector, recognised for delivering high-quality products to major national retailers. With a strong reputation for reliability and customer excellence, the business operates in a fast-paced, high-volume environment and prides itself on maintaining strong relationships across its customer base.
This is a great opportunity to join a collaborative and supportive Customer Service team where you will play a key role in ensuring smooth day-to-day operations and high service standards.
The Role
Reporting to the Customer Service Manager, this role will see you supporting a busy Customer Service Division, managing customer orders, enquiries, and key account relationships.
This is a fast-paced, admin-heavy position suited to someone who thrives on managing volume, problem-solving, and delivering a high level of service.You’ll receive initial training and quickly take ownership of your workload, working closely with internal teams to ensure deadlines and customer expectations are met. Key Responsibilities
Working closely with internal departments including Sales, Dispatch, and Accounts, your responsibilities will include:
- Managing customer orders, returns, enquiries, and complaints in a timely manner
- Providing support to key national accounts including Woolworths, Metcash, Officeworks, Big W, Amazon, and others
- Coordinating delivery schedules and liaising with the dispatch team to meet deadlines
- Handling high-volume inbound and outbound calls and email correspondence
- Processing orders via phone, email, and other channels
- Preparing and processing credit claims
- Maintaining accurate records, documentation, and filing systems
- Supporting Territory Managers with sales and customer service administration
- Assisting Accounts Receivable and cross-functional teams when required
- Identifying and addressing issues that may impact customer satisfaction
- Previous customer service or administrative experience (FMCG or high-volume environment preferred)
- Strong communication skills and confidence managing phone-based interactions
- High attention to detail with strong organisational skills
- Ability to manage competing priorities in a fast-paced environment
- Competency in Microsoft Office, particularly Excel (basic level)
- A proactive, team-oriented attitude with a willingness to learn
- Immediate or short-notice start available
- Flexible working arrangements (7.30am - 3.30pm or 8am - 4.00pm)
- Supportive and collaborative team environment
- Opportunity to gain experience within a reputable FMCG organisation
- A hands on role where you can make an immediate impact
Senior Consultant: Dalia Chamaa
📞 02 9891 7404
📧 dchamaa@elementsrecruitment.com.au
🌐 www.elementsrecruitment.com.au
At our agency, we are committed to connecting people with the right opportunities and helping businesses grow through exceptional talent. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.
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Your Consultant
Consultant Name:Dalia ChamaaEmail:dchamaa@elementsrecruitment.com.auMobile:0455 527 488Phone:02 9891 7404
