Customer Service Representaive / Office Administrator
Location: Botany, NSW
Salary: $75,000 - $85,000 + Super
The Opportunity
We are partnering with a well established and highly respected business operating within the industrial manufacturing industries. With more than 30 years of industry expertise and a strong reputation built on trust, integrity, and customer service, they are seeking an experienced Customer Service Representaitve to join their Sydney team.
This is an excellent opportunity for a customer focused professional who enjoys variety, thrives in a fast paced environment, and takes pride in delivering exceptional service.
You will join a collaborative and supportive team where your contribution will directly impact customer satisfaction and operational success.
The Role
Reporting to the Operations Manager, you will play a key role in supporting customer service operations across Australia and New Zealand. This position combines customer service, order processing, administration, logistics support, and internal stakeholder coordination.
You will be responsible for managing customer enquiries, processing orders, coordinating deliveries, maintaining system accuracy, and supporting a range of business functions to ensure a seamless customer experience.
This role would suit someone who enjoys being the central point of contact, has strong attention to detail, and can effectively manage multiple priorities.
Key Responsibilities
Processing customer purchase orders through SAP and internal systems
Managing customer enquiries via phone and email
Coordinating freight and customer delivery updates
Managing backorders and customer communications
Supporting production order administration and stock transfers
Preparing export documentation and supporting logistics activities
Providing proof of deliveries, packing lists, and customer documentation
Maintaining accurate customer and product information within SAP
Supporting sales, logistics, finance, and customer service teams
Assisting with office administration and general business support
Contributing to process improvements and system enhancement projects
About You
Previous experience in a Customer service, Sales support, Office administration, or Order processing role
Strong customer service skills with a genuine commitment to delivering exceptional service
Excellent organisational skills and ability to manage multiple tasks simultaneously
High attention to detail and accuracy
Strong written and verbal communication skills
Positive, proactive, and solutions-focused approach
Confident working across multiple internal departments
Intermediate to advanced Microsoft Excel skills
Experience using ERP systems, ideally SAP, highly regarded
Experience within FMCG, manufacturing, distribution, logistics, or industrial industries is advantageous
What's on Offer
Competitive salary package
Stable, long-term career opportunity
Supportive and collaborative team culture
Established and growing business with a strong market reputation
Varied role with exposure to multiple areas of the business
On-site parking
Professional development and growth opportunities
Immediate start available
If you are an organised and customer focused professional looking to join a respected industry leader, we would love to hear from you.
For a confidential discussion, please contact:
Senior Consultant: Dalia Chamaa
📞 02 9891 7404
📧 dchamaa@elementsrecruitment.com.au
🌐 www.elementsrecruitment.com.au
At our agency, we are committed to connecting people with the right opportunities and helping businesses grow through exceptional talent. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.
Customer Service Representative
Customer Service Representative
Contract Type:
Permanent - Full Time
Location:
Botany, New South Wales, Australia
Industry:
New: Business Support
Salary:
Reference:
BH-29205
