Alexandria, Sydney
$75,000 – $85,000 + Super
Love solving problems? Thrive in a fast-moving environment? Enjoy being the person customers rely on?
We're looking for an energetic Customer Service professional who genuinely enjoys delivering exceptional service and keeping things moving.
It's a hands-on position where you'll become the central point connecting customers, sales, logistics, operations and finance—making sure orders flow seamlessly from placement through to delivery. If you're someone who enjoys variety, takes ownership and loves building relationships, you'll be part of a business where your contribution genuinely matters.
Why you'll love it
- Established, growing Australian business with an outstanding reputation
- Supportive, down-to-earth team culture
- Modern Alexandria office with onsite parking
- Long-term career stability and genuine development opportunities
- No two days are ever the same
You'll be responsible for managing the customer journey from beginning to end, ensuring every interaction is professional, proactive and solution-focused.
You'll build strong relationships with customers across Australia and New Zealand while working closely with internal teams to deliver an outstanding customer experience.
You'll be trusted to think ahead, solve problems before they become issues and keep customers informed every step of the way.
What you'll be doing
- Managing customer orders from receipt through to delivery
- Building trusted relationships with customers across Australia & New Zealand
- Responding to enquiries via phone and email with professionalism and urgency
- Coordinating deliveries, freight and logistics
- Managing backorders and keeping customers informed
- Working closely with Sales, Operations, Logistics and Finance
- Preparing customer documentation including PODs, packing lists and export paperwork
- Maintaining accurate information within SAP and internal systems
- Supporting inventory movements and stock transfers
- Identifying smarter ways of working and contributing ideas to improve customer experience
What makes you successful
You genuinely enjoy helping people, You're organised, proactive and calm under pressure and you don't wait to be asked—you take ownership, communicate well and love finding solutions.
You'll also bring:
- Experience in Customer Service, Order Processing, Sales Support or Internal Sales
- Outstanding communication and relationship-building skills
- Strong attention to detail and excellent organisational ability
- Confidence juggling multiple priorities without sacrificing accuracy
- A positive, solutions-focused attitude
- Intermediate Excel skills
- Experience using SAP or another ERP system (highly regarded)
Ready for your next challenge?
If you're passionate about customer service and enjoy working in a fast-paced environment where your work makes a real difference, we'd love to hear from you.
For a confidential discussion, contact:
Dalia Chamaa
Senior Consultant
đź“ž (02) 9891 7404
📧 dchamaa@elementsrecruitment.com.au
At our agency, we are committed to connecting people with the right opportunities and helping businesses grow through exceptional talent. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.
