Foodservice | Contract & Distribution | Parramatta
An established and fast-growing foodservice business is entering an exciting new phase of growth and is seeking a Customer Support Coordinator to join its high-performing team.
This role has been created due to an internal promotion and offers a genuine opportunity to step into a supportive, well-led environment where people are encouraged to grow and develop their careers.
You’ll be joining a close-knit, down-to-earth team that genuinely enjoys working together - This is a hands-on role in a business where ideas are welcomed, and good work doesn’t go unnoticed.
The Opportunity
Reporting into an engaged and approachable leader, you’ll play a key role supporting customers, distributor partners, and internal stakeholders. You’ll be the first point of contact for franchisees, DC's & customers, ensuring exceptional service standards while keeping operations running smoothly. Youll have the opportunity to engage in improving and refining process
This role would suit:
- Someone on a pathway toward sales or account management, or
- A customer service professional who takes pride in high standards, accuracy, and relationship-driven service, and wants to be part of a function that is expected to grow.
- Act as the first point of contact for key customers
- Respond to enquiries and resolve issues in a timely, professional manner
- Liaise with external partners to close out customer queries
- Provide administrative and operational support to the wider team
- Maintain accurate customer and account records
- Prepare reports and support account management activity
- Identify opportunities to improve processes and customer experience
- Experience in customer service, customer support, or administration
- Strong communication skills and a professional, customer-focused approach
- Highly organised with excellent attention to detail
- Comfortable juggling multiple priorities in a fast-paced environment
- Confident using Microsoft Office (ERP experience an advantage)
- Proactive, reliable, and keen to contribute to a growing team
- $70,000 – $80,000 + Super + Annual Bonus
- Monday to Friday - within 8:00am – 5:00pm(flexibility when required)
- Centrally located Parramatta office
- Supportive, engaging leadership team
- Clear career development opportunities as the business continues to grow
- A positive, rewarding environment where good work is recognised
