The Company:
A well-established Australian-owned business, proudly manufacturing locally and delivering high-quality industrial solutions across multiple sectors. The organisation has a strong reputation for reliability, innovation, and long-term client relationships. They pride themselves on a supportive and professional work environment, with a focus on safety, continuous improvement and providing exceptional service.
They are now seeking a dynamic and experienced Regional Service/Maintenance Manager to lead, motivate and manage the NSW Service Division. This pivotal role is responsible for driving service performance, strengthening customer relationships and implementing strategies that enhance revenue, productivity and service excellence.
The Position:
Reporting to the Branch Manager you will have the opportunity to oversee a high-performing team, ensure operational efficiency, identifying growth opportunities, implementing service contracts and supporting both local and national initiatives.
Key Responsibilities:
- Drive regional growth, sales and KPI delivery
- Lead, develop and manage a high-performing service team
- Oversee daily operations, scheduling, and completion of service and maintenance tasks
- Implement and manage ongoing service contracts
- Identify new business opportunities, quote work, and liaise with clients
- Ensure service quality, compliance, and safe work practices
- Act as escalation point for customer issues and complaints
- Conduct site visits to support quoting, technical services, and project evaluation
- Manage staff performance, KPIs, and continuous improvement initiatives
- Ensure accurate documentation, reporting, and timesheet approvals
- Maintain vehicles, tools, and equipment in an organised and safe manner
- Proven leadership experience in service or maintenance management
- Hands-on, strategic and results-driven with the ability to motivate teams
- Strong operational and customer relationship management skills
- Excellent verbal and written communication skills
- Organised, proactive and able to manage multiple priorities
- Current driver’s licence
- Willingness to travel regionally as required
- Hours of work will be 6.15am to 2.45pm or 7.00am to 4.00pm
- Circa $120 - $130K + Car + Super
- Opportunity to lead and develop a skilled and motivated service team
- Work in a professional and supportive environment that values safety, quality, and excellence
- Play a central role in a growing, locally-manufacturing Australian business with long-term growth plans
At Elements Recruitment we exist to help people find the right place and help businesses grow with the right people. That’s why we welcome candidates from all walks of life and offer adjustments if needed. If there’s anything we can do to make the recruitment process more comfortable or accessible for you let us know.
