The Company:
This well-established, Australian-owned business has operations across regional NSW. It is known for strong customer relationships and steady growth. The Shared Services team is based in Parramatta and is now looking for an experienced Credit Officer to join their busy and dynamic team.
The Position:
Reporting to the Shared Services Manager, you’ll look after the full collections function for a varied customer base. You’ll keep cash flow healthy and work closely with the Sales team to keep customers trading. Your responsibilities will include:
- Managing collections on overdue accounts and negotiating payment of balances in arrears
- Contacting customers to arrange payment, recording what was done and booking the next follow-up in the diary system
- Monitoring and reporting on payment deterioration in real time, and raising risks with management early
- Processing credit applications and making sure every account has a valid application on file
- Creating new master data records and keeping existing ones up to date
- Daily banking, receipting and allocation of customer payments
- Releasing cash receipts and managing incoming payments
- Recording, processing and resolving customer credit claims
- Managing customer orders within assigned credit limits
- Creating non-standard invoices, and uploading reports and documents to customer accounts
- Handling inbound calls, emails and customer queries, including supplying copy documents
- Producing, reviewing and sending out regular credit and collections reports
- Working with the Sales team to sort out issues that may hold up payment
To be successful in this role, you will have:
- Previous experience in a Credit Officer and Accounts Receivable role (B2B or trade credit experience is highly regarded)
- Hands-on experience with banking, receipting and cash allocations
- Confidence negotiating with customers by phone and email, while keeping relationships strong
- Strong attention to detail and well-organised follow-up habits
- Experience with an ERP systems and solid Excel skills
- The ability to manage your own workload and meet deadlines
- A team-player attitude, flexibility and a willingness to work closely with Sales and other teams
- Hybrid working arrangement, with WFH 1 day per week
- Modern office in Parramatta, close to public transport
- Stable, growing Australian-owned business
- Supportive team in a collaborative Shared Services environment
- Ongoing training and career development
- 8.00-4.00pm or 8.30-4.30pm or 9.00-5.00pm
- Circa $75,000 plus super
In the first instance please apply online for additional questions please call Keryn Drew or Debbie Hannaford on (02) 9891 7400.
At Elements Recruitment we exist to help people find the right place and help businesses grow with the right people. That’s why we welcome candidates from all walks of life and offer adjustments if needed. If there’s anything we can do to make the recruitment process more comfortable or accessible for you let us know.
